Warranty Info

DSL WARRANTY CHECKLIST TERMS & CONDITIONS 

Conditions for validity of warranty:

1. 1. The Goods have been installed according to the installation instructions.
2. 2. Goods that need regular maintenance during the warranty period have received proper maintenance from DSL or a maintainer authorized by them.
3. 3. The Goods will be delivered to DSL for inspection upon request.
4. 4. The returned Goods must not be damaged and there must be no extra parts attached to the Goods.
5. 5. The returned Goods must be complete and there can be no missing parts.
6. 6. The returned Goods must be cleaned, specifically in a way that does not make their use dangerous to people or the environment.
7. 7. The warranty does not apply to expenses related to the disassembly, assembly or transport of defective Goods, losses arising from the defective Goods, loss of earnings or other losses.

Note: The risk of accidental loss of Goods lies with the recipient of the Goods unless the Goods are directly held by DSL. 

The warranty is void in the following cases:

1. 1. The recipient of the Goods has not complied with the agreed terms of payment.
2. 2. The Goods are mechanically damaged (e.g. shock, fall, using incorrect installation techniques, vandalism or improper use).
3. 3. The internal or external parts of the Goods are corroded or oxidised due to liquids or excess moisture.
4. 4. The Goods are damaged due to a higher working voltage or temperature than stated in the specification or due to other external effects that DSL cannot avoid (e.g. lightning, vehicle electrical system failure or unacceptable temperatures).
5. 5. The Goods have been installed using accessories that do not comply with the specifications or with DSL’s requirements (e.g. non-compliant cables, connectors and fixings).
6. 6. The Goods are heavily soiled and contain foreign bodies (e.g. printer being clogged or broken due to a foreign body or excessive dust, sand, etc.).
7. 7. The Goods are not complete during repairs or non-compliant accessories (e.g. non- compliant cables, interfaces and fixings) have been used.
8. 8. The Goods have been disassembled, installed, taken apart or repaired by unauthorized persons.

The warranty is immediately terminated if:

1. 1. The Goods are changed or repaired without the authorization of DSL;
2. 2. The Goods are used for anything other than their intended purpose;
3. 3. The Goods are damaged during incorrect transport or moving;
4. 4. The Goods are damaged due to storing them in incorrect conditions (e.g. subject to a moisture level exceeding that stated in the specifications or under
   mechanical pressure).

Updated January 2024