FAQs

Q 1. What is the typical warranty period offered to clients?

All hardware comes with a 12-month warranty, and all software with a 90-day warranty, starting from the delivery date. Learn more on our Warranty page.

Q 2. Who are your business partners and distributors?

We have strategically partnered with renowned brands and vendors to build, deliver, and launch IT projects in Tanzana and across East Africa.

Global Partners: Microsoft, HP, Apple, Dell, CISCO, Astrophysics, Crucial, Hikvision, Uniview, Kaspersky, Adobe, SOPHOS, Yealink, Synology, T-PLINK, AI CERTs™, Matrix, ZKTeco and DINTEK

 Local & Regional Partners: Reddot Distributors, C-NET, Nordic Computers, SimbaNet, TRONIC, FlashNet and Y&Z Technologies.

Q 3. Do you offer maintenance services for hard/software?

Yes, our SLAs (Service Level Agreements) define service standards, including response times, uptime, and issue resolution, ensuring consistent performance, especially for software services.

Our AMCs (Annual Maintenance Contracts) provide ongoing IT support, covering system updates, bug fixes, and maintenance for a year to ensure reliability. For more information, please visit our Service Agreements page.

Q 4. Who should consider getting certified with AI CERTs™?

Working professionals, entrepreneurs, students, startup founders, and others should consider getting certified with AI CERTs™, which offers industry-recognized, in-demand AI and Blockchain certifications to enhance expertise and career prospects in these cutting-edge fields.

Q 5. What kind of Managed IT Services do you offer?

Infrastructure Management ensures IT systems are properly configured, monitored, and maintained for optimal performance, minimizing downtime and security risks.

Managed Security provides 24/7 protection by outsourcing network security services, including firewalls, VPNs, and antivirus management.

End User Support offers businesses technical assistance, tools, and guidance to keep employees productive and minimize disruptions.

Have any questions? here some answers

Each demo built with Teba will look different. You can customize almost anything in the appearance of your website with only

Got a project? Let’s talk today!

We work closely with clients to unlock new IT opportunities and provide support throughout execution and post-implementation.